Welcome To Conway Locksmiths

Privacy Policy

 

 

Last updated: 9th February 2026

 

At Conway Locksmiths, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

 

 

1. Who We Are

 

 

Conway Locksmiths is an Irish-based locksmith and security services provider offering residential and commercial security solutions. We act as the Data Controller for the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

 

If you have any questions about this policy or how your data is handled, you may contact us using the details provided on our website.

 

 

 

2. Information We Collect

 

 

We may collect and process the following types of personal data:

 

• Identity Information: Name, business name (if applicable)

• Contact Information: Phone number, email address, postal address

• Service Information: Details relating to locksmith or security services requested or provided

• Technical Data: IP address, browser type, operating system, pages visited, and usage data

• Communication Data: Records of correspondence via phone, email, contact forms, or messaging services

 

 

We do not intentionally collect special category data (such as health or biometric data).

 

 

 

3. How We Collect Your Data

 

 

We collect personal data through:

 

• Direct contact (phone, email, contact forms)

• Website interactions (cookies and analytics)

• Service bookings and on-site visits

• Business communications and quotations

 

 

 

 

4. Legal Basis for Processing

 

 

We process your personal data under one or more of the following legal bases:

 

• Contractual necessity – to provide locksmith and security services

• Legal obligation – to comply with Irish law and regulatory requirements

• Legitimate interests – to operate and improve our business, prevent fraud, and ensure security

• Consent – where explicitly provided (e.g. marketing communications)

 

 

 

 

5. How We Use Your Information

 

 

Your data may be used to:

 

• Provide locksmith and security services

• Respond to enquiries and service requests

• Arrange appointments and call-outs

• Issue invoices, quotations, and receipts

• Improve our website and services

• Maintain internal records

• Comply with legal and regulatory obligations

 

 

We will never sell your personal data to third parties.

 

 

 

6. Data Sharing

 

 

We may share your data only where necessary, including with:

 

• Professional advisers (e.g. accountants, solicitors)

• IT and website service providers

• Regulatory or law enforcement authorities where legally required

 

 

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

 

 

 

7. Data Retention

 

 

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymised.

 

 

 

8. Data Security

 

 

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Access to personal data is limited to those who have a legitimate business need to know.

 

 

 

9. Your Rights Under GDPR

 

 

You have the right to:

 

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with the Data Protection Commission (Ireland)

 

 

Requests can be made by contacting us directly.

 

 

 

10. Cookies

 

 

Our website may use cookies to improve functionality and analyse usage. You can control or disable cookies through your browser settings. Further details may be provided in a separate Cookie Policy.

 

 

 

11. Third-Party Links

 

 

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of external sites.

 

 

 

12. Changes to This Policy

 

 

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

 

 

 

13. Contact Us

 

 

If you have any questions about this Privacy Policy or how your personal data is handled, please contact Conway Locksmiths through the contact details provided on our website.